REFUND POLICY

Turkesterone Australia Pty Ltd

We want you to be satisfied with your purchase. This Refund Policy explains how returns, refunds, damaged products and order issues are handled by Turkesterone Australia Pty Ltd.

Change of Mind Returns

We offer change-of-mind returns within 30 days of receiving your order, provided the product:

• is unopened and unused;
• has its original seal intact;
• is in its original packaging; and
• is in a condition suitable for resale.

For health, hygiene and product-safety reasons, we generally cannot accept change-of-mind returns for supplement products that have been opened or had their seal broken.

To request a return, please contact jarryd@turkesteroneaustralia.com within 30 days of receiving your order. Please include your name, order number and reason for requesting the return.

Please do not return a product until you have contacted us and received return instructions.

Unless the product is faulty, damaged, incorrect or otherwise covered by your rights under the Australian Consumer Law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, incorrect, or there is another problem with your order, contact us as soon as reasonably possible at jarryd@turkesteroneaustralia.com.

Please provide your order number and, where appropriate, photographs showing the issue so that we can assess it promptly.

Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, refund or other remedy depending on the circumstances.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement in accordance with the Australian Consumer Law. Other remedies may apply where a failure is not major.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method. Please allow reasonable processing time for your bank, card provider or payment service to process the refund after it has been issued.

Original shipping charges and return shipping costs for change-of-mind returns are generally not refundable, except where required by law.

Sale and Promotional Items

Change-of-mind returns for sale or promotional items are subject to the same eligibility requirements set out above.

Your rights under the Australian Consumer Law continue to apply regardless of whether an item was purchased at full price, on sale or as part of a promotion.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at jarryd@turkesteroneaustralia.com.

We will try to accommodate your request where possible. However, once an order has been processed or dispatched, we may be unable to cancel or modify it.

Contact Us

For questions about returns, refunds or order issues, please contact:

Turkesterone Australia Pty Ltd
ABN 95 689 294 095
Email: jarryd@turkesteroneaustralia.com

Last updated: 26 August 2026